Shipping policy
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Times
The delivery time is generally 12–18 business days after the plane takes off, depending on the destination country and the specific delivery address.
Estimated delivery times may vary due to:
- Customs processing
- Local delivery services
- High order demand
- Holidays or weather conditions
Shipping Costs
Shipping costs are calculated at checkout based on your location.
We may occasionally offer free shipping promotions.
Delays
Joheve is not responsible for delays caused by:
- Customs clearance
- Shipping carriers
- Incorrect shipping information provided by the customer
- External circumstances beyond our control
Lost or Stolen Packages
Once an order has been shipped, Joheve is not responsible for lost or stolen packages marked as delivered.
If you experience a delivery issue, please contact the shipping carrier directly.
Incorrect Address
Customers are responsible for providing the correct shipping address at checkout.
We cannot guarantee address changes once the order has been processed.
Contact
For shipping-related questions, contact us at: